legal
shipping policy.

At Zica Bella Private Limited, we are committed to delivering every order with care, speed, and reliability. We currently ship across India and to selected international destinations through trusted logistics partners, ensuring your order reaches you safely and on time.

• Free Standard Shipping on all prepaid orders above ₹999.

• A shipping fee of ₹99 applies to orders below ₹999.

• Express Shipping is available in select locations at an additional charge, subject to service availability.

• We offer worldwide shipping to selected countries.

• International shipping charges are calculated at checkout based on the destination, package weight, and shipping method.

• Any applicable customs duties, import taxes, or local government charges are the responsibility of the customer unless otherwise stated during checkout.

Orders are processed within 24 to 48 business hours after successful payment confirmation or order verification.

Orders placed on Sundays or public holidays will be processed on the next working business day.

During new launches, festive seasons, promotional events, or sale periods, order processing may take slightly longer than usual.

Delivery timelines are estimated and may vary depending on the destination, customs clearance, weather conditions, public holidays, or courier network availability.

Once your order has been dispatched, you will receive a shipping confirmation via email and SMS containing your tracking details.

You can also track your order at any time by logging into your Zica Bella account and visiting the "Orders" section on our website or mobile application.

To ensure secure and timely delivery, we work with leading domestic and international logistics partners, including:

• Delhivery

• Blue Dart

• DTDC

• Ecom Express

• DHL Express

• FedEx

• UPS

The shipping partner assigned to your order may vary depending on your delivery location and service availability.

Our courier partners will generally make multiple delivery attempts before returning the shipment to our warehouse.

If a delivery cannot be completed due to an incorrect address, customer unavailability, refusal to accept the shipment, or any customer-related issue, additional shipping charges may apply for re-dispatch.

Customers are responsible for providing accurate shipping details at the time of placing an order.

Zica Bella cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

These charges are determined by the local customs authorities and must be paid by the customer where applicable.

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

• Extreme weather conditions

• Public holidays

• Natural disasters

• Customs clearance procedures

• Transportation disruptions

• High order volumes during promotional periods

In such cases, our team will keep you informed and work closely with our logistics partners to ensure the earliest possible delivery.

For any shipping-related questions or assistance, our Client Advisors are happy to help.