Refund Policy (Returns & Exchanges)

This Refund Policy explains how returns, exchanges, cancellations and store credits work when you purchase from Zica Bella. By placing an order, you agree to the terms in this Refund Policy. Returns & Exchanges - Returns and exchanges are generally accepted within 7 days from the date your order is delivered. - Once you submit a request, our team will review it and notify you of approval or rejection via email. - If approved, a pickup will be arranged within 24–48 hours. - After reaching our warehouse, it will undergo a quality inspection. - Exchanges may take around 7–10 working days to be processed after successful quality check. Refunds & Credit Notes - Monetary refunds are generally not issued. - Approved returns are typically refunded in the form of a credit note / gift card once the quality check is successfully completed. - Returned items must be in original, saleable condition – unworn, unwashed, unaltered and with all original tags intact. Cancellations - Cash on Delivery (COD) orders may generally be cancelled only before dispatch. - Prepaid orders (paid online) usually cannot be cancelled or refunded once placed. Contact Support Phone: +91 9220385011 Email: [email protected] Support Hours: Monday – Saturday, 11:00 AM to 7:00 PM (IST)